1. Where we collect your information and how we use it
We collect Personally Identifiable Information from you only when you voluntarily provide it to us or when you authorize us to collect it. For example, you provide Personally Identifiable Information to us when:
- (a) you complete the registration process (which may prompt you to provide, among other Personally Identifiable Information, your e-mail address, address, credit card or other payment information);
- (b) you provide your telephone number as a part of creating your Website account; and
- (c) you send electronic messages, submit forms or transmit other information to us by Internet, telephone or letter.
2. Information we collect
In order to optimally provide our services to you, we collect two types of information from our users: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting such information from you is to provide you with a smooth, efficient, and customized experience while you are using our Website and Services.
Personally Identifiable Information may include information that lets us know directly the details of who you are. When you engage in certain activities on this Website, such as providing your telephone information, filling out a survey, or sending us feedback, we may ask you to provide certain information about yourself by filling out an online form. We may request, but will never require, any information other than what is required to identify you, your account and your operation of the Services. Such information may include, but may not be limited to your first and last name, mailing address (including zip code), e-mail address, employer, job title and department, telephone and facsimile numbers, and other personally identifiable information. When subscribing for a Subscription Plan, you may be asked to provide a credit card number or other payment information. By the nature of the Services we offer, we also collect the telephone numbers associated with user accounts. In some cases, Services may include voice mail capabilities, customizable messages, personal profile information (which may include images and other personal information that you provide).
Non-Personally Identifiable Information includes information that does not, by itself, identify a specific individual. We gather certain information about you based upon your visit to our Website in several ways to improve site and application performance. For example, when you enter Chatfe, we collect your browser type and IP address. We gather certain information so that we can provide you the service and offer personalized features. For example, when you use Chatfe, you may set up your availability, add, select or post conversation topics, form relationships, send custom chat requests or messages, perform searches and queries, form groups, and transmit information through various channels. Such information may also include data pertaining to calls that are connected through use of the Service, such as the parties to the call, their online presence, the topic of the call, the length of the call, the starting and ending time of the call and similar information. This information may be gathered for all Chatfe users/visitors.
In most cases, we may retain the gathered information so that, for example, you can return to view prior sent messages or easily view your friend list. When you update your information, we may keep a backup copy of the prior version for a reasonable period of time to enable reversion to the prior version of that information. This information may be compiled and analyzed on both on a non-personally identifiable aggregate basis and on a non-personally identifiable single user basis.
3. Sharing information
We do provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We and our service partners use your Personally Identifiable Information to operate our sites and to deliver our services. For example, in creating conversations, we must provide your phone number and/or the phone number of another user to the appropriate telephony service providers required so that we can connect the call. Another example is when we provide your credit card information to the card-issuing bank to confirm payment for products and services purchased on this Website.
We will encourage our service partners to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.
We may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. Further, we reserve the right to disclose Personally Identifiable Information to protect the rights, property, and safety of our Website and other users of the Website. None of the foregoing shall be construed as creating any duty or obligation for us to monitor your activities on the Website or your use of the Services.
4. Updating or correcting Personally Identifiable Information
You have the ability to access and edit the Personally Identifiable Information that you have provided to us. You may modify or delete most of your Personally Identifiable Information in your account online at any time by logging in to your account. We encourage you to update your Personally Identifiable Information once there are any changes. Your new information will be updated immediately. Individuals who wish to deactivate their Chatfe account may do so by sending an e-mail to the e-mail address provided below. Removed information may persist in backup copies for a reasonable period of time but may not be generally available to members of Chatfe. You may not have the ability to access, view and/or change certain Personally Identifiable Information that we collect based on use of the Services (such as durational data on the phone calls connected through the Services and data collected with respect to visits to your Chatfe web page.)
6. Security policy
At our Website you can be assured that your Personally Identifiable Information is secure. The importance of security for all Personally Identifiable Information associated with our user is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. You access your Personally Identifiable Information through a user name and password selected by you. You are responsible for the safe and secure storage of your password for your own records. You should not divulge your password to anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected Chatfe.com personnel and contractors have password protected access to.
In order to most efficiently serve you, credit card transactions are handled by established third party banking, processing agents and distribution institutions. They receive only the information needed to verify and authorize your credit card or other payment information and to process payment for the services offered by Chatfe.com.
Chatfe takes appropriate precautions to protect our users' information. Your account information is located on a secured server behind a firewall. When you enter sensitive information (such as a credit card number or your password), we encrypt that information using secure socket layer technology (SSL). (To learn more about SSL, go to http://en.wikipedia.org/wiki/Secure_Sockets_Layer). Because e-mail and instant messaging are not recognized as secure communications, we request that you do not send private information to us by e-mail or any instant messaging services.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed; (c) we are not responsible for any such information and data that may be viewed or tampered by a unauthorized third party; (d) we are not responsible for the circumvention of any privacy settings or security measures contained on the Website; and (e) you understand and acknowledge that, even after removal, copies of User Content may remain viewable in cached and archived pages or if other Users have copied or stored your User Content.
7. Third party privacy policies and data collection by any third party sites accessible from our Website
The Website is directed to users age 18 and over. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without their consent, he or she should contact us at the e-mail address provided below.
We recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet.
In response to the Children's Online Privacy Act, the Website and the Services are not directed to children under the age of 13. The Website does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not attempt to register for Chatfe or send any information about yourself to us, such information includes your name, address, telephone number, or e-mail address. No one under age 13 may provide any personal information to or on Chatfe. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us by sending an e-mail to the e-mail address provided below.
9. Usage monitoring
11. Contacting us
Attn: Chatfe Privacy Compliance Officer
38 Market Street,
New York, NY 10002
You may also contact us by e-mail at email@example.com